"We encourage firms to also start looking at some new, what we call Lean metrics, such as turnaround times. If you’re focused on client service, part of that needs to be not be sitting on their work for months and months at a time. What are you actually getting done? Looking at throughput and output. How much capacity did you create? Did you free up time at a busy season? Did you get your team a bit of a break?
"Our industry, you know every firm I go in to, as a general industry statement, there are a lot of people burnt out in our firms. And to give them some hope that we don’t have to keep working harder and harder each year to get the same work done, that is a big objective of a lot of the project teams I work with. So finding ways of, I know it’s cliché, work smarter, be able to get more done by working smarter without working crazy hours to get that same work done."
Our Senior consultants answer questions about Lean Six Sigma at the 2015 Boomer Technology Circle Summit. Current members can access video recordings of Summit presentations at Videos for All Circle Members (must be signed in).