Very few people would disagree that technology can be an exponential difference maker for a CPA firm. But not just any technology will suffice, it has to be the RIGHT technology. It needs to be flexible, scalable and enable growth across all of the different service lines. It has to be secure and reliable, accessible from anywhere, and of course it needs to be up and running as quickly as possible!
Not so long ago, building a practice management solution that would meet such a long list of requirements would have taken several months - order and configure the servers, purchase licenses for the databases, install the software, convert your data and then verify the data integrity. A few more months of training for staff, deploying a mobile version, and security testing and you’d be almost ready to go. Just as you are getting ready to launch your shiny new system, out comes an updated version of the software – it has some new features, better security, maybe even an improved interface…. Now it’s decision time. Do you launch with a product that is already out of date or do you spend more time and money to delay going live so you can be ‘up to date’?
At this point in the project, the questions start flying:
How did this happen?
What can we do to ensure we are always up to date?
How do we know we’ve got the best version of the product?
Why didn’t we know about the security concerns?
Will this happen again next time too?
How can we break the cycle?
Practice Management is a critical system in a CPA firm and if you aren’t careful, you can fall into the trap above. Upgrades that stretch on and on, budgets that are busted, and a product that is stale before it even gets launched.
What’s a savvy firm to do?
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