Critical Success Factors and Key Performance Indicators – Tools for Business Performance Management
Critical Success Factors and Key Performance Indicators – Tools For Business Performance Management Critical Success Factors (CSFs) and Key Performance Indicators (KPIs) are essential for any firm seeking to create a consistently profitable, sustainable and scalable practice. You are responsible for producing results by growing the client base for your firm. You are also responsible for managing and motivating staff, ensuring the quality of the services being provided to your clients, continuing to develop and advance your skills, and take advantage of key networking and development opportunities that arise. You need to spend more time building referral channels and speaking with both prospects and clients. How do you accomplish this and still measure and manage your team? Today’s technology solutions can help to significantly standardize workflow, increase efficiencies, and provide performance data that can be easily analyzed and monitored.
Questions you should be asking are:
- What are the CSFs and KPIs for your firm
- How do you decide which you need to track
- How do you go about putting the right systems in place in your firm?
In this session we’ll address each of these points and give you key action steps that you will be able to implement quickly in your firm.
Who Should Attend
- Human Resources
- Learning & Training
- Firm Administration Professionals
This webinar is hosted by Cloud Computing Collaborative Community.
Jennifer L. Katrulya, CPA - Managing Partner of Cloud Computing Collaborative Community
Jim Boomer, CPA.CITP, MBA - CIO of Boomer Consulting, Inc.