August 2004 Boomer Bulletin
Each edition of the Boomer Bulletin offers an array of insights into firm management, technology and marketing. Review each Bulletin by its original publication date or search to explore specific topics. Come back frequently and discover new ways to keep your firm among the best!
Unique Staffing Strategies
August 3 | by L. Gary Boomer, CPA, CITP, CEO
Last year I wrote about the coming retirement of the Baby Boomers generation and the pending staffing crisis in the accounting profession. According to the Bureau of Labor Statistics, the Baby Boomers comprise 60% of the prime-workforce today. A year ago it appeared accounting might follow a shortage in IT talent around the year 2005 or 2006. Today it looks like the shortage will occur in the accounting industry first and has already started in selective parts of the country. This is particularly true with auditing and accounting skills.
Web Conferences—Making Content the King
August 3 | by Sandra Wiley, COO, Senior Consultant
In June, we discussed the beginning stages that every firm must go through as they move toward using Web Conferencing tool’s to reach their clients. We have already discussed the initial steps – from your firm’s basic requirements to selecting the vendor – now you are ready to “zero in” on the presentation itself and accomplish the goals you have set for the firm.
Use Caution with Track Changes in Office 2003
August 3 | by Jim Boomer, MBA, Senior Consultant
The “Track Changes” feature in Office 2003 is a valuable tool for team collaboration on a particular document. It facilitates online review by allowing authors, editors, or reviewers of a document to easily make and view tracked changes and comments in a document. At the same time, it is a feature that requires a bit of caution when you are using it in order to save you and your firm from a potentially embarrassing situation.
August 2004 Circle Update
August 3 | by Ken McCall, MBA, MCP, Senior Consultant
By the beginning of July, all Boomer Technology Circles™ have met at least once (BTC #4 has met twice) in 2004. In mid August the next round of meetings will be underway. During the quiet period between these cycles, we held the first meeting of a very special group, the BTC Advisory Board.
Relationship Marketing—Ways to Improve Client Relationships
August 3 | by Eric Hunt, Director of Client Relations
Customer Relationship Management (CRM) is a hot topic right now, but Relationship Marketing may be more important for firms and their profits. How are you increasing your client's loyalty through your communications with them and your efforts to market new products and services to them?
Installing Windows XP Service Pack 2
August 3 | by Matthew Wilson, MCSE (2003), MCSA-Messaging
Microsoft has released the long-awaited Service Pack 2 for Windows XP. Instead of boring you with technical details about the service pack, let me relate our experience at Boomer, and list a few points of advice relating to the installation of Windows XP Service Pack 2.
Opportunities—Are You Building on Them?
August 3 | by Sue Thiemann, Director of First Impressions
At Boomer Consulting I’ve heard this phrase often, “It’s all about progress, not perfection.” With that said what opportunities can a person in the customer service field take advantage of to build on their company’s successes?