Be sold out on your company!
Have you given any thought to your role in your company? If you are the person answering the phones, can you really make a difference? What is at the core of your work in customer service?
Recently, a comment made by a client at the end of a phone call made me think about why and how my work here at Boomer Consulting could make a difference. At the end of a phone call the client said, “Gee, you sure are nice. You have been very helpful.” Of course, that made my day. One really can make a difference through the service you provide to your clients. Don’t let yourself think that it won’t matter if you don’t return that phone call or if you don’t follow through on promises made. Or if you send out materials of a lesser quality than what my company policy requires. It does make a difference.
Here at Boomer, we speak of core values, client relationships, respect & teamwork and strategy. I find the clearer view I have of the company overall strategic plan, mission and goals, the better prepared and equipped I am to work with our clientele and provide the service and support needed between the consultant and the client.
So how do I go about providing that support? Follow through and follow up form the backbone of a positive experience for your clients. For me, it takes an overall plan (my 90 day game plan), a weekly plan (the company weekly update), and a daily plan (my daily list of to dos and must dos for that particular day).
Along with knowing the company’s mission, values and goals comes a greater respect for the work that is being accomplished and the clientele we serve. I encourage you to become informed on your company’s business plan. Get excited about your company. And find your place in the overall strategy of your firm.