February 2005 Boomer Bulletin
Each edition of the Boomer Bulletin offers an array of insights into firm management, technology and marketing. Review each Bulletin by its original publication date or search to explore specific topics. Come back frequently and discover new ways to keep your firm among the best!
Strategies for a Changing Environment
February 17 | by L. Gary Boomer, CEO, CPA, CITP
Joseph A. Schumpeter coined the term “creative destruction” in his book Capitalism, Socialism, and Democracy published in 1942. Much has been written about it recently due to the fact industry life cycles are becoming shorter. Environments are dynamic, not static and therefore firms cannot simply focus on “core competencies” as a basis for firm strategy. If they do, they will be preparing for the past rather than the future.
February 2005 Circle Update
February 17 | by Ken McCall, MBA, MCP, CDIA+
Although no “regular” Circles met in January, one of the most vibrant and exciting meetings of the year took place on January 26th and 27th in
Human Capital Advice from The Winning Is Everything Experts
February 17 | by Sandra L. Wiley, COO & Senior Consultant
In February, I attended the Winning is Everything Conference 2005 in Las Vegas and was pleasantly surprised to hear “Human Capital” at the forefront of many presentations. It appears that “people” are more important today then ever before! Now, you may be thinking to yourself… so what… I already knew that! Well, you may already know it… but obviously some of the firms out there are not listening.
Introduction to Content Management Systems
February 17 | by Matthew Wilson, MCSE (Windows 2003)
Thousands of software products fall into the category of Content Management Systems (CMS). This article discusses how to choose one to run your web-based applications, whether those include a customer/client portal (extranet), employee portal (intranet), database integration, or a mere public website.
Some Thoughts on Customer Service
February 17 | by Sue Thiemann Director of First Impressions
Just recently I experienced a very unsatisfactory call with a client service representative and have decided there are few reminders or tips all of us must keep in mind in the area of client service.
The Value of Constructive Client Criticism
February 17 | by Eric Hunt Director of Client Relations
Feedback from your clients is one of the best ways to improve your firm. That is not a revolutionary statement by any means, but how well do you do in truly listening to the feedback of your clients?