February 2008 Boomer Bulletin
Welcome to the February 2008 Boomer Bulletin! This month's edition is full of the great articles you've come to expect and enjoy. From strategic thinking at the top to client service all around, you're sure to find a topic worth your time. Enjoy!
Leadership: Losing Sight of the Obvious
February 5 | David Smith B. Bus., FCA, FAICD, CISA
Over the past year I have been privileged to work with a large number of practices from around the country. What is surprising is the diversity in strategies, governance, product and service offerings, systems and processes.
Strategy and Alignment
February 5 | L. Gary Boomer, CPA, CITP, CEO
Managing firm strategy is synonymous with change management. Does your firm have a strategic plan? Do you share the plan with everyone in the firm, as well as with clients and vendors? If not, why not? These questions may not seem that important to you, but your answers provide a good indication of the success your firm is experiencing with executing its strategies. Without strong leadership in a firm, constructive change is not possible. Strategy is formulated at the top of the firm, but executed from the bottom up.
8 Simple Rules for Great Client Service
February 5 | Sue Thiemann, Director of First Impressions
Great client service is the lifeblood of any firm—especially during tax season. You may offer various promotions to bring in new clients, but unless you keep repeat client your business won’t be profitable for long. Great client service is not only about bringing clients back, but about sending them away happy—happy enough to pass positive feedback about your business along to others who may try the product or service you offer and in turn become repeat clients themselves.
Thinking Outside the Box to Improve Project Success
February 5 | Eric Benson, Director of Interactive Communications
I have been contemplating the successes and failures of 2007, comparing them to past years. It is interesting to me how lessons that seem obvious sometimes get missed as time goes on.
Face the Human Capital Danger
February 5 | L. Gary Boomer, CPA, CITP, CEO
As we communicate and convene with firms all over the country, we regularly hear about the common dangers, opportunities and strengths they share.
BTC Member Named Local Business Leader of the Year
February 5 | Eric Hunt, Director of Client Relations
We are pleased to announce that Billy Hickman of Dabbs, Hickman, Hill and Cannon, LLP in Statesboro, GA has been named “Statesboro-Bulloch County Chamber of Commerce Business Leader of the Year.” Billy has represented his firm as a member of Boomer Technology Circle #5 since 2002.