Customer Service Can Make or Break a Client
The importance of good customer service was brought home to me recently while visiting with a broker use by Boomer Consulting, Inc. While discussing some of the vendors he employs, he said, “XYZ Company has the best price with an excellent product, but I have quit using them because the customer service is so bad. I just can’t depend upon them. They make promises and don’t keep them. It makes me look bad...”