December 7, 2016

In a prior post, I talked about the importance of listening to the voice of your client to ensure you’re delivering services that are of value. But knowing what the client really wants and needs is just the beginning. From there, you need to continue managing the relationship; otherwise, you could end up undoing any progress made.



August 29, 2016

At the Australian Open in January of 2014, a heat wave had daytime temperatures reaching 42°C (108°F), yet officials did not invoke the “Extreme Heat Policy.” A few players experienced mild heat-related illnesses, but spectators and especially the press were appalled at the conditions and criticized the organizers for letting the matches continue. Roger F...

August 25, 2016

We’ve all been there: sitting in a meeting that may or may not be necessary, but our mind is 1,000 miles away, thinking about the mountain of ‘real’ work waiting for us once the meeting is over. There may be some truth to the old saying, “If you want to kill time, the meeting is the perfect weapon.” Yet there are times when meetings are productive and val...

August 17, 2016

In a previous post, I shared seven trends impacting flexible work arrangements. So now that you’ve concluded you need to offer flexible work options for your staff, what’s next?

Flexible work arrangements are not a one-size-fits-all solution. In fact, there are nine types of flexible work arrangements.


Flextime involves giving staff flexibility on t...

August 16, 2016

Many employees seek part-time or flexible schedules based on a desire to balance their professional responsibilities and their personal lives. Whether your personal life involves family commitments, continuing your education, following a passion or a combination of all of the above, it can be difficult to juggle those competing priorities. Even if you’re...

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