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The significance of Connected Workflows in a world of Rapid Innovation


Most organizations have some form of workflow system whether it’s in form of spreadsheets, a web based system or a desktop client. Despite having systems to manage organizational workflows, businesses struggle to have total control on how their business processes are executed, monitored and measured.

The problem lies in the disintegrated manner in which departmental workflows are handled within organizations. This is where having a connected workflow system helps in doing away with the clutter and have a seamless workflow experience across the organization.

In technology there is certainly a buzz about Low-code, Rapid Apps, DIY(Do it yourself) Enterprise Apps, Self-serve Apps and even No-code solutions.

It is relatively easy to get carried away with all the fancy terms, technology vendors use for "fast-food-like" software and apps. Yes, speed and time-to-market are important in today's super-fast paced business environment. But before you think to invest in any of these, it helps to take a closer look at the foundation on which all of this were built.

We're talking about the advancements in Business Process Management or in layman terms a Connected Workflow System. These systems have evolved from the early manufacturing industry, reached a peak in mid 2000s and are now transcending into diverse industry domains. Industry leaders see huge adoption of cloud-based BPM/ Workflow systems by SMBs. While many modern technologies are taking the center-stage in transforming businesses, BPM works at the very core of businesses, being a foundation for futuristic change.

Why Connected Workflows Are Still Significant

It is every Leadership team's dream to have flawless business operations. But as businesses grow, an increasingly chaotic work environment leads to manual errors, lowered operational performance and a decline in customer service. This is when Ops Managers turn to Workflow Software for help. But, how late is too late? Or how early is too early to invest in a Workflow Software Solution?

What Workflow Software Basically Do

Let's see some of the key features only a Connected Workflow software can boast of.

  • File Movement: Files form the most basic element for transactions in businesses. Workflow Software help both digitize and "move" files within the organization to get work done.

  • Task Management: Assignment, delegation and monitoring of work tasks become far easier with automation through Workflow Systems.

  • Departmental Functions: Pure Workflow Software can put together broken processes and empower departmental functions in simple, easy-to-understand ways.

  • Case Management: Finding customer information is crucial to efficient business processing. Workflow Systems are capable of displaying a consolidated view of customer information on a single interface. This data can be procured from multiple existing systems in the business.

  • Monitoring and Optimization: Management personnel need to be on top of operational performance. Workflow Software delivers monitoring and analytic features to allow top-tier employees to see how various processes are performing and tweak them for optimal performance.

How Do You Assess If Your Business Needs A Connected Workflow Solution?

Just like how nothing ever comes close enough to a tailor-made suit, there's nothing close to a custom-designed BPM Solution. BPM software vendors are eager and willing to give your business exactly what it needs with respect to automating your processes, empowering people and transforming customer service.

  1. Operational Commotion - More businesses struggle with managing internal and customer facing operations than what meets the eye. If your department heads are constantly complaining of information being lost, SLAs not being met or team performance dropping - it is time to consider investing in a Connected Workflow Solution. Look for BPM software providers that consult with your business to deliver a custom-fit Workflow Solution. It's like a tailor-made assembly line, but for processes!

  2. Where's That File? - Business Data Protection - While larger enterprises are aware of the importance of business data, small to medium sized businesses tend to oversee this significant aspect that impacts overall business performance. Investing in a Connected Workflow Solution for Small Businesses will bring to your organization some much needed peace of mind with regards to centrally storing all business-critical data. Furthermore, with authorized access, only permitted personnel can access certain categories of data. This enables full security at all levels bo