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The significance of Connected Workflows in a world of Rapid Innovation

Most organizations have some form of workflow system whether it’s in form of spreadsheets, a web based system or a desktop client. Despite having systems to manage organizational workflows, businesses struggle to have total control on how their business processes are executed, monitored and measured.

The problem lies in the disintegrated manner in which departmental workflows are handled within organizations. This is where having a connected workflow system helps in doing away with the clutter and have a seamless workflow experience across the organization.

In technology there is certainly a buzz about Low-code, Rapid Apps, DIY(Do it yourself) Enterprise Apps, Self-serve Apps and even No-code solutions.

It is relatively easy to get carried away with all the fancy terms, technology vendors use for "fast-food-like" software and apps. Yes, speed and time-to-market are important in today's super-fast paced business environment. But before you think to invest in any of these, it helps to take a closer look at the foundation on which all of this were built.

We're talking about the advancements in Business Process Management or in layman terms a Connected Workflow System. These systems have evolved from the early manufacturing industry, reached a peak in mid 2000s and are now transcending into diverse industry domains. Industry leaders see huge adoption of cloud-based BPM/ Workflow systems by SMBs. While many modern technologies are taking the center-stage in transforming businesses, BPM works at the very core of businesses, being a foundation for futuristic change.

Why Connected Workflows Are Still Significant

It is every Leadership team's dream to have flawless business operations. But as businesses grow, an increasingly chaotic work environment leads to manual errors, lowered operational performance and a decline in customer service. This is when Ops Managers turn to Workflow Software for help. But, how late is too late? Or how early is too early to invest in a Workflow Software Solution?

What Workflow Software Basically Do

Let's see some of the key features only a Connected Workflow software can boast of.

  • File Movement: Files form the most basic element for transactions in businesses. Workflow Software help both digitize and "move" files within the organization to get work done.

  • Task Management: Assignment, delegation and monitoring of work tasks become far easier with automation through Workflow Systems.

  • Departmental Functions: Pure Workflow Software can put together broken processes and empower departmental functions in simple, easy-to-understand ways.

  • Case Management: Finding customer information is crucial to efficient business processing. Workflow Systems are capable of displaying a consolidated view of customer information on a single interface. This data can be procured from multiple existing systems in the business.

  • Monitoring and Optimization: Management personnel need to be on top of operational performance. Workflow Software delivers monitoring and analytic features to allow top-tier employees to see how various processes are performing and tweak them for optimal performance.

How Do You Assess If Your Business Needs A Connected Workflow Solution?

Just like how nothing ever comes close enough to a tailor-made suit, there's nothing close to a custom-designed BPM Solution. BPM software vendors are eager and willing to give your business exactly what it needs with respect to automating your processes, empowering people and transforming customer service.

  1. Operational Commotion - More businesses struggle with managing internal and customer facing operations than what meets the eye. If your department heads are constantly complaining of information being lost, SLAs not being met or team performance dropping - it is time to consider investing in a Connected Workflow Solution. Look for BPM software providers that consult with your business to deliver a custom-fit Workflow Solution. It's like a tailor-made assembly line, but for processes!

  2. Where's That File? - Business Data Protection - While larger enterprises are aware of the importance of business data, small to medium sized businesses tend to oversee this significant aspect that impacts overall business performance. Investing in a Connected Workflow Solution for Small Businesses will bring to your organization some much needed peace of mind with regards to centrally storing all business-critical data. Furthermore, with authorized access, only permitted personnel can access certain categories of data. This enables full security at all levels both internally and also safeguards information from falling into the wrong hands.

  3. Enterprise Collaboration Issues - Communication is critical. And, yet it is very easy for it to get twisted in ways that may impact your end-customer impression. A non-collaborative approach to tracking communications gives room for discrepancies in communication. This can lead to wrong information being communicated to the end-customer rendering a bad customer service image to the company. Investing in the right Business Process Management System will allow employees to collaboratively view various assigned tasks, customer issues, required business data - thus, enabling an error free work ecosystem.

  4. Disparate System - Businesses tend to buy varied small software to help manage different departmental functions to bring some kind of order in operations. At a certain stage, it becomes an unruly mess of a different level. Investing and implementing in the right kind of Workflow Solution across the organization will take away the need for having disparate systems and help drastically increase turn-around time.

  5. Paper-Intensive Work Environments - In a world where businesses are turning to hand-held devices and AI to improve operational efficiency and your business is still relying on hard copies of information, it is time to think about automating your processes. Workflow Solutions are designed to reduce paper-intensive tasks and increase efficiency.

  6. Struggle to Adhere to Standards - A big show-stopper for operations personnel is finding out that their teams are not meeting company or industry standards and policies. A good Business Process Management Software will turn this scenario into a more positive one for the company. Most BPM Software Companies design products that allow you to configure your company’s operational standards into the system. This enables employees to comply with standards through the timely display of notifications and alerts. Good-bye to your compliance issues!

A Closing Note

Workflow software offer functionalities that standardize and optimize the very core of business processes. Even with the advent of contemporary technologies, Connected Workflows still makes for the foundation pieces of operational and departmental processing. Get rid of siloed and manual processes to reap the benefits of a connected workflow environment.

Evolution of Low Code BPM Platform

From a technology standpoint, the evolution from BPM to low-code BPM has been noteworthy. The Old school BPM Software has given its way to a state-of-the-art, process-focused low-code platform. Traditionally, BPM suites are targeted towards bringing operational excellence in enterprises. The underlying objective is to connect each and every process & function within the organization, so that it works like a well-oiled machine.

On the other hand, Low Code BPM platforms aim to expedite software development and delivery, thus the focus is on the speed of delivery and simplifying application development. Low Code platform’s scope can be limited to a single business application or can be extended across the enterprise depending on the underlying program objectives.

With low-code platforms, enterprises can leverage internal IT teams, business users and citizen developers to precisely build what they need with minimum technical know-how. It is easier than you may think. Modern low-code platforms provide extremely easy to use drag-n-drop based tools for beginners as well experienced users.

The biggest advantage of a low-code platform is its ability to develop applications rapidly. Enterprise applications that were taking months to be developed earlier, are taking less than few weeks now with modern low code platforms.

Ravi Durairaj

Managing Director

Century Software Inc.