• Arianna Campbell, Director

What Is Your Strategy for Continuous Improvement?


One of the most important pillars of Lean is continuous improvement. Its definition might seem self-evident, but continuous improvement isn’t just a lofty aspiration. It’s an active, intentional practice. With the pace of change occurring within the accounting profession right now, firms need a strategy to keep the focus on continuous improvement of the processes that create value for clients and help maintain relevance and profitability in the face of disruption.

What goes into a continuous improvement strategy? We’ve identified three key components.

A point person

Who is the change agent inside your firm and do they have the tools they need to effectively focus on continuous improvement?

Often, firms make the mistake of expecting progress from change initiatives without designating a person to lead continuous improvement efforts. This causes stagnation as projects suffer from a lack of direction and facilitation. Having a Continuous Improvement Lead is the best way to ensure the necessary focus and ownership.

Your firm’s Continuous Improvement Lead can be a manager or partner level CPA, but can also be another member of your team who has a passion for process improvement and leading change. In order to be successful in this role, it is essential to have the proper skills and tools. The Lean Six Sigma CPA Green Belt Certification teaches breakthrough process improvement strategies, including Lean, project management, and workflow strategies that have been proven to improve firm performance.

A community of peers

Where will you learn best practices and how to avoid common pitfalls?

Navigating the waves of change within your firm can feel isolating and staying current increasingly feels like a full-time job, especially for those who attempt to go it alone. A community of peers can take your firm to the next level by providing benchmarking, discovering solutions to problems, identifying new tools, collaborating with solution providers, sharing ideas, and holding each other accountable.

With the pace of change today, your firm cannot reinvent the wheel every time you undergo a process improvement project. With a peer network like the Boomer Lean Circle, you can hasten continuous improvement in your firm by knowing what has worked (and what hasn’t) in other firms.

An outside perspective

How will you know you are on the right path?

Firm leaders often return from conferences with new ideas and enthusiasm. While the motivation to improve processes and profitability is genuine, putting those ideas into place is often tougher than it first appears. Whether this is your first time working through a Lean process improvement project or you have a few under your belt, working with an outside consultant can help accelerate continuous improvement in your firm and ensure you are on the right path.

The Boomer Flowtivity Process consultants have helped hundreds of firms improve their processes to see significant results with processes that are crisp, efficient, and increase client satisfaction and revenues.

When you consider a continuous improvement strategy for your firm, remember it doesn’t apply strictly to compliance services. Your firm can eliminate non-value added steps, improve the flow of work and build quality into processes across the firm. The pace of change never stops and neither should your commitment to continuous improvement.

Is your firm focusing on the right things?

We can help provide your firm with clarity and understanding so that you can focus on the right objectives at the right time.​ Schedule a discovery call with one of our Solutions Advisors and get on the path to transforming your firm.

As a director for Boomer Consulting, Inc., Arianna Campbell helps accounting firms challenge the status quo by leading process improvement initiatives that result in increased profitability and client satisfaction. She also facilitates the development and cultivation of future firm leaders in The P3 Leadership Academy™ Academy. Internally, she blends concepts from Lean Six Sigma and leadership development to drive innovation and continuous improvement within the company. Arianna also enjoys the opportunity to share knowledge through regular contributions to the Boomer Bulletin and other industry-wide publications, as well as public speaking at industry conferences.

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