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E37 - The Evolution of Client Experience


Welcome to the Boomer Briefing Podcast, where we help you solve a critical business issue in 20 minutes or less.


This episode, host Jon Hubbard, Consultant/Shareholder at Boomer Consulting has a conversation with Boomer Consulting Consultant/Shareholder, Arianna Campbell. Arianna specializes in process improvement. They discuss thinking about the experience from the client’s point of view, dealing with multiple individual departments, efficiency vs experience, and focusing on the ideal client’s experience.

Look out for new episodes every Tuesday, involving The Boomer Advantage 5 Pillars of a Successful Firm: leadership, process, technology, talent, and growth.


For more information about Boomer Consulting, visit boomer.com

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