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When firms plan to make significant changes, such as implementing new software or improving an existing process, leaders often have questions about ensuring a high level of buy-in. The hope is that everyone will get on board from the beginning, and it will be smooth sailing. The reality is that not everyone is going to buy in. In fact, from our experience, a small percentage of people will resist a new change no matter what. This resistance to change can be frustrating, but

In our work with firms, we talk a lot about buy-in. Whether we’re implementing new software or improving processes, every firm wants its people to get on board and excited about the future. While buy-in is essential, we also find that sometimes those expectations are unreasonable. You’ll never achieve 100% buy-in, and if that’s what you’re waiting for to make a change, you’re setting yourself up for failure. You can succeed by anticipating resistance and understanding how thi

CPA firms rely heavily on technology applications to drive their business operations. But with so many applications across multiple departments, it's easy to become burdened with an unnecessarily complex technology stack that leads to inefficiencies and redundancies. In this situation, replacing major technology applications may be high on the priority list. The goal is to reduce complexity and consolidate applications across the organization to improve productivity and stre