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When firms plan to make significant changes, such as implementing new software or improving an existing process, leaders often have questions about ensuring a high level of buy-in. The hope is that everyone will get on board from the beginning, and it will be smooth sailing. The reality is that not everyone is going to buy in. In fact, from our experience, a small percentage of people will resist a new change no matter what.  This resistance to change can be frustrating, but

In our work with firms, we talk a lot about buy-in. Whether we’re implementing new software or improving processes, every firm wants its...

CPA firms rely heavily on technology applications to drive their business operations. But with so many applications across multiple...