As the Member Experience Strategist for Boomer Consulting, Inc., Erin is entrusted with curating exceptional journeys for all our valued members, including members of our Circle communities, consulting clients and training program participants. Her responsibilities include ensuring a positive onboarding experience, creating a process and strategy for collecting member feedback, resolving member questions and concerns and ensuring all team members provide an excellent member experience.
Before joining Boomer Consulting Inc., Erin was the Director of Content Development for a top website management company based in Manhattan, Kansas. Her principal responsibilities included leading the content development department, managing the content development and working closely on projects related to identifying new strategies and methods for increasing productivity and efficiency. Prior to that role, she focused on client communications and marketing, facilitating and relaying information about current and upcoming features and functionality. Her experience and knowledge allowed her to serve as the client communications liaison to more than 800 cities and counties across the United States and Canada.
Erin is a natural researcher and detail analyst. This, coupled with her instinct to organize and create processes, allows Erin to be insightful when planning and executing the various programs and services of Boomer Consulting, Inc. Erin is able to manage multiple projects by relying on her aptitude for assessing specifics and developing action plans to accomplish objectives crucial to a project's success. Always wanting to protect the status quo, Erin stays focused on operational efficiencies when implementing new ideas.
Erin is a researcher by heart. Through her own diligent exploration and client-set expectations and goals, she has the capacity to identify complex personalized strategies and plans for her clients from day one. Her keen attention to detail and her aptitude for developing solid plans and procedures allow her to make sure projects run smoothly and successfully. By reducing unexpected events and chaos during the project process and clarifying deadlines, events and meetings, Erin is a model project manager.
Erin received her Bachelor of Arts in Advertising from Kansas State University in Manhattan, Kansas. After graduating from K-State, Erin earned her Master's in International Marketing and Communications from Emerson College in Boston, Massachusetts. Erin currently resides in Manhattan, Kansas.