In an accounting firm, friction appears as fragmented client information, departmental silos, inefficient workflows, shadow IT, slow deployment of features, a technology stack that doesn’t “talk” to one another, redundant processes, and anything else that gets in the way of the employee and client experience.
A frictionless environment is one where all data is available across different departments, eliminating manual input processes and reducing time wasted on tedious tasks. This improved access to data enables:
Ability to automate tasks wherever possible
Employees focusing on higher-value activities
Accomplishing more in less time
Greater accuracy and data availability for decision-making, leading to more accurate predictions and insights.
A frictionless environment also encourages collaboration and communication. With streamlined technology that breaks down silos between departments, people can access the information they need, allowing them to collaborate, accomplish projects, and complete client engagements without waiting for manual processes or dealing with communication breakdowns. This improves the overall workflow and agility of the firm.