For the past several years, everyone has been talking about “robo-accountants.” Artificial intelligence (AI), machine learning and automation are taking on an increasing amount of work in accounting firms. However, it’s clear that clients still value things that technology can’t provide, such as empathy, nuance, and a human touch. Accountants with these skills can be augmented by technology to do more with less. But what about the other people in your firm? I’ve noticed that
