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E404 - What happened in the Spring Operations Circle meeting


On this episode, Jon Hubbard and Jim Boomer share highlights from the latest Operations Circle meeting, where operations leaders discussed the challenges and opportunities shaping firm operations today.


The conversation covers the growing role of AI in firms, along with how operations leaders are rethinking resource management as a strategic, data-driven function. Members also discussed operational benchmarks, staffing ratios, and building stronger dashboards and KPIs as firms begin moving beyond the traditional billable hour model. The episode also highlights how firms are structuring for future growth, including pod-based team models organized around client types, and explores how leaders are managing change fatigue while keeping teams engaged and involved in the change process.


💡 Explore the Boomer Operations Circle and our other Circle communities

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🔗 Follow the Operations Circle facilitators for more updates and expertise:


Jon Hubbard


Jim Boomer


For more information about Boomer Consulting, visit boomer.com


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